Terms & Conditions
PLEASE READ OUR TERMS AND CONDITIONS IN ITS ENTIRETY BEFORE PLACING AN ORDER WITH US.
By placing an order on the CK Motorsports NW LLC website you are agreeing to the Terms & Conditions below:
ALL PRODUCTS ON THIS WEBSITE ARE FOR SHOW AND OFF-ROAD USE ONLY!!! USE THE PRODUCTS OFFERED ON THIS SITE AT YOUR OWN RISK!!!
CK Motorsports NW LLC reserves all rights. Consumer/installer/end user assumes all liability of the installation and use of the products purchased from CK Motorsports NW LLC and/or its distributors. CK Motorsports NW LLC will not be held responsible for parts that were not properly installed or used for other than their intended purpose; that may have caused bodily and/or property damage or death!!! All products listed in this catalog/website should be installed by a professional!!!
INSTRUCTIONS / INSTALLATION MANUALS
Many of our products that we offer DO NOT come with any instructions or manuals. This is because of the universal nature of many products. With universal products, there are many variables that will change the way that a product is installed. Such as different year/makes/models of vehicles, end users preferences, etc. We cater to a large portion of custom shops which already have experience in installing most, if not all, of the products on our site. Please only make a purchase if you are confident in installing the product(s) yourself or are planning on having an experienced professional do it for you.
TYPOS / IMAGES
Not responsible for any typographical errors or pricing errors. Simply put, we are human. We do our best to keep text and pricing accurate, but in the event that we make a mistake, we will do our best to make you happy, but we do reserve the right to cancel your order if need be. Because products are continually undergoing changes, we cannot promise that the item that you receive will look 100% identical to the pictures in this online catalog. Images are for representation only. We try our best to keep them updated. Please do not hesitate to call us and confirm before All orders are shipped prepaid only. Sorry, no COD’s or terms. We accept visa, mastercard, or you may mail a money order or certified check. Prices and offers are subject to change without notice. All rights reserved. Please call if you have any questions prior to ordering regarding these policies. As always, thank you for your business and we look forward to serving you!
WRONG PARTS
Once in a while, we make a mistake and may send you a wrong item (yes, we're human ;). In the event we do, we will try our best to make it right. BUT, because of prior dis-honest customers, we have had to change our protocols. In the unfortunate event that this has happened, here is how we can handle your return for exchange. Please call us and tell us what has happened. Be prepared to send us pictures of the product that you believe was shipped wrong. Once we confirm that you received the wrong part, these will be your options:
OPTION #1. Send the product back to us using the PREPAID label* that we will supply you with. Once we receive the uninstalled/non-modified part, we will ship you the correct part via USPS Priority or UPS Ground service**. Parts must be received within 30-days. Packaging is important and must be done properly in order for the part(s) to make it back safely to our facility. Do not use masking tape, ScotchTape, etc. to secure the packaging.
OPTION #2. If you need it faster, then you must pay for the product that we need to send to you. We will include a PREPAID label for you to ship the wrong product back to us. Once we receive the wrong product, we will refund you back 100%. In the past, many customers would simply keep both products, so we now must protect ourselves and charge you for the 2nd shipment and refund you once we receive our part(s) back.
Either way, we take care of all of the shipping cost. But we will only ship regular ground. If you would like to pay for a faster service, you can pay the difference between ground and faster shipping.
PARTS WRONG OR MISSING
In the event that one of our manufacturers has mispackaged an item or forgot to put a component in the package, please contact us right away. We will contact the manufacturer and may need pictures of what you did receive. It will be up to the manufacturer on how they will ship the part out. Most of the time, it will be regular ground shipping. You may pay the upgrade price for expedited shipping. Please read the paragraph below...
RECEIVED A DAMAGED PACKAGE WITH MISSING PARTS?
First, please read the previous 2 paragraphs. If you receive your order with parts missing or the package/product is damaged, please take the following steps to insure your eligibility for a replacement:
#1. If the delivery driver is still present, have him report on his/her tablet that the package is damaged/shorted.
#2. DO NOT throw away anything! Boxes, packing material, etc. Save it all just in case a UPS rep needs to come out and inspect it.
#3. You must call and notify us within 24 hours or a damage claim cannot be filed.503-954-1369 Mon-Fri 8-5pm PST.
PLEASE NOTE: Shipping damage is not a “warranty issue”. Items that are damaged in shipping do not have a valid warranty, and you must file a damage claim within 24 hours to be eligible to receive a replacement.
GET YOUR PARTS AND CHECK THEM!!!
Please make sure that you have checked all of your parts to make sure that you received them, but that they are the right parts for your ride. Do not tear apart your ride or take it to an installation shop before doing this. Again, things can happen. Shipments can get lost. We can accidentally ship the wrong item. Parts can get packaged wrong by the manufacturer. This is especially so if you have purchased a full air ride, lowering or lift kit. Lay everything out and make sure it is all there as soon as you receive it.
REFUNDS / RETURNS / EXCHANGES
Sorry guys! We are not a multi-billion dollar company like Summit. We are a small family owned company, so we ask that you PLEASE make sure you know what you are buying before you place your order. You can call or email us with any questions that you may have before you make your purchase. No refunds or exchanges. All sales are final. Under no circumstance, will any product that has been modified or abused (e.g. item is cut, painted, bent, cracked, sanded, etc.) be exchanged or credited. Test fit parts before modifying!
Under certain circumstances where CK Motorsports NW LLC authorizes a product return, ALL SHIPPING CHARGES ARE THE RESPONSIBILITY OF THE CUSTOMER and a 30% restocking fee will apply with only store credit given. If an item that had FREE SHIPPING is returned, we will give you store credit minus the original shipping cost that we incurred. The restocking fee is to deter frequent returns as well as cover the cost of doing all of the paperwork involved, inspecting the returned item, returning the item back into inventory, etc.
SHIPPING:
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
SHIPMENTS OUTSIDE OF THE U.S.
We do not Ship out side the US.
WARRANTIES / GUARANTEES
All items are assumed to have no warranty, unless, specified otherwise on the website listing or on the invoice. If the web listing or invoice lacks information regarding a warranty, then it is assumed that the item is sold as is with no warranty. All shipping for warranty repairs are the responsibility of the consumer, unless otherwise specified. All warranties are warranted through their respective manufacturers.
LIMITED LIFETIME WARRANTIES
Unfortunately, nothing last forever... LLW does not mean that if ANYTHING happens to the item, that the item will be fixed or replaced. It usually means that the item is covered against any manufacturing defects. For instance, if an item fails due to abuse or "wear and tear", then it will not be covered by the warranty. All shipping for warranty repairs are the responsibility of the consumer, unless otherwise specified.
If you do not agree with our TERMS AND CONDITIONS, please contact us with your concerns so we can make sure that you have full confidence and trust in CK Motorsports NW LLC before making your purchase. Proudly serving our industry since 2001.